Frequently Asked Questions
Everything you need to know about our podiatrist-designed footwear and services.
How do I find the right size for my FRANKIE4 shoes?
We recommend referring to our comprehensive size guide available on each product page. Our shoes often feature a unique Sole Saver Pack™, allowing you to customize the fit to narrow, standard, or wide widths.
What is your return policy?
We offer returns within 30 days of purchase for all full-priced items, provided they are in original, unworn condition with all packaging. Sale items may be subject to different terms.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. You will receive a tracking number via email as soon as your order is dispatched.
Are your shoes suitable for orthotics?
Yes, many of our styles are specifically designed with removable footbeds to accommodate custom orthotics while maintaining a stylish silhouette.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as buy-now-pay-later options like Afterpay and Klarna.
How should I care for my leather shoes?
To extend the life of your shoes, we recommend using a high-quality leather protector spray before your first wear and cleaning them regularly with a damp cloth and leather conditioner.